Shipping Information
At Pelin’s Shoes, we are committed to delivering your perfect pair anywhere in Europe seamlessly and efficiently.
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Delivery Locations: We ship to all countries within the European Union from the Germany.
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Shipping Costs: Shipping is calculated at checkout based on your location. Orders above specific amount may qualify for free delivery.
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Delivery Timeframe: Orders are typically processed within 7 business days. Delivery times may vary based on your country but generally take between 1-5 business days.
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Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number.
Returns Policy
We want you to love every pair of Pelin’s Shoes. If for any reason you’re not satisfied, our hassle-free returns policy has you covered.
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Return Window: You have 30 days from the date of receipt to return your item(s), as per EU regulations.
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Condition of Items: Returned items must be unused, in their original packaging, and include any tags or accessories.
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How to Return:
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Contact us at sales@pelinshoes.com to initiate your return.
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Package the item securely and include a copy of your receipt or proof of purchase.
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Ship the return to the address provided by our support team.
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Refunds
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Refunds will be processed within 7 usiness days after we receive and inspect the returned items.
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Please note that shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items).
Need Help?
For any questions about shipping or returns, feel free to reach out to our support team at sales@pelinshoes.com. We’re here to assist you every step of the way!
