Last Updated: 18 March 2025
Welcome to pelinshoes.com, operated by Pelin Handels GmbH, located at Pfeilstraße 37, 50672 Köln, Nordrhein-Westfalen, Germany. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
1. General Information
1.1. These Terms & Conditions govern the use of pelinshoes.com and apply to all sales of goods provided by Pelin Handels GmbH. 1.2. By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
2. Orders & Payments
2.1. All prices are listed in EUR (€) and include VAT where applicable. 2.2. Payments are securely processed through Stripe. By submitting payment details, you confirm that you are authorized to use the chosen payment method.
3. Shipping & Delivery
3.1. We offer shipping to all countries within the European Union. 3.2. Orders are typically dispatched within 4 business days and delivered within 1-10 days depending on your location.
4. Returns & Refunds
4.1. You have the right to return your purchase within 30 days of receipt, in compliance with EU consumer protection laws. 4.2. To initiate a return, please contact us at sales@pelinshoes.com. Items must be unused and in their original packaging. 4.3. Refunds will be processed within 7 days of receiving the returned items.
5. Privacy & Security
5.1. We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we handle your data. 5.2. Payments on our website are securely handled through Stripe to ensure a safe shopping experience.
6. Intellectual Property
6.1. All content on pelinshoes.com, including but not limited to text, images, logos, and designs, is the property of Pelin Handels GmbH and may not be reproduced without our consent.
7. Limitation of Liability
7.1. Pelin Handels GmbH is not liable for any indirect or consequential damages arising from the use or inability to use our website or products.
8. Governing Law
8.1. These terms are governed by the laws of Germany. Any disputes shall be resolved under the jurisdiction of the courts in Köln, Germany.
